Registration
I WANT TO REGISTER AN ACCOUNT HERE, WHAT DO I NEED TO DO?
DO I NEED TO BE A SELLER IN ORDER TO SHOP FOR ITEMS?
I just want to buy things from MommyRepublic, can I do that?
Accounts
I forgot my password!
HOW CAN I CHANGE MY PASSWORD?
Vouchers and Coupons
How do I use my voucher?
DO I NEED A MOMMYREPUBLIC ACCOUNT TO USE VOUCHERS?
CAN I USE DIFFERENT VOUCHERS AT THE SAME TIME?
FOR HOW LONG IS MY VOUCHER VALID?
WHAT HAPPENS IF MY VOUCHER EXPIRES?
Orders
How do I order?
CAN I ORDER WITHOUT HAVING AN ACCOUNT?
CAN I PLACE A CORPORATE/BULK ORDER?
HOW DO I SEARCH FOR PRODUCTS?
HOW DO I KNOW MY ORDER IS CONFIRMED?
HOW DO I UPLOAD MY DEPOSIT SLIP?
Payments
WHAT METHODS CAN I USE TO PAY?
WHAT PAYMENT CONFIRMATION WILL I GET?
DO YOU KEEP MY CREDIT CARD DETAILS?
HOW MUCH DOES SHIPPING COST?
IF I PLACE AN ORDER WITH ITEMS FROM MULTIPLE SELLERS, HOW WILL MY SHIPPING FEE BE CHARGED?
I ORDERED MULTIPLE ITEMS, BUT ONLY RECEIVED ONE OF THEM. WHERE ARE MY OTHER ITEMS?
Address and delivery
HOW DO I CHANGE MY SHIPPING INFORMATION?
CAN THEY LEAVE MY DELIVERY AT THE CONDO / OFFICE RECEPTION?
WHEN DOES MY ORDER GET SHIPPED? CAN I SPECIFY A DATE?
CAN I RECEIVE A CALL BEFORE DELIVERY?
WHAT IF I AM NOT HOME IF THE PACKAGE ARRIVES?
WHY DID I RECEIVE A NOTIFICATION THAT MY ITEM WAS ALREADY DELIVERED WHEN I HAVE NOT YET RECEIVED THE ITEM?
DO YOU DELIVER DURING WEEKENDS AND HOLIDAYS?
HOW LONG DOES IT TAKE TO SHIP PRODUCTS? CAN YOU DO RUSH ORDERS?
DO YOU DO INTERNATIONAL SHIPPING?
Cancellations
How can I cancel my order?
What is MommyRepublic's cancellation policy?
Can I cancel my order after the order has been shipped?
How can I change the delivery address or recipient for my existing order?
Can I change my payment method after order has been made?
Can I change items from my order after order has been processed?
I accidentally ordered the same items. Can I cancel one?
I received the wrong item, what should I do?
I received a damaged or defective item, what should I do?
The parcel I received was not properly packed/sealed. What should I do?
Returns/Refunds
How do I do a return?
What reasons are acceptable for me to ask for a return?
What limitations do I have on returning an Item?
Where can I check the status of my return?
When do I get my money back?